Privacy Policy

Pretty straightforward stuff here:

• Service delivery: To actually work on your vehicle and communicate about repairs, parts, and scheduling
• Maintenance reminders: We'll send you heads-up about recommended service intervals - oil changes, inspections, that sort of thing
• Invoicing & payments: Gotta keep the books straight and process transactions
• Safety recalls: If there's a recall or important bulletin for your vehicle, we'll let you know
• Service improvements: Looking at patterns to figure out how we can do better
• Legal compliance: Sometimes we're required to keep records for warranty claims, liability, or regulatory purposes

We're not gonna spam you with marketing emails every other day. When we contact you, it's usually because there's something relevant to your vehicle or an appointment.

We take security seriously - been in this business long enough to know data breaches are no joke.

• Secure encrypted connections (SSL/TLS) when you're using our website
• Password-protected systems with access limited to staff who actually need it
• Regular software updates and security patches
• Physical security at our shop - locked filing cabinets for paper records, restricted computer access
• Payment processing through reputable third-party providers (we don't store full credit card numbers)

No system is 100% bulletproof, but we're doing everything reasonable to keep your info safe. If something does happen, we'll let you know ASAP.

We're not in the business of selling customer lists. Here's who might see your info:

• Parts suppliers: When we're ordering components for your vehicle - they need VIN and vehicle details
• Payment processors: Companies like Visa, Mastercard, our merchant services provider
• Insurance companies: If you're filing a claim and need documentation from us
• Manufacturers: For warranty work or technical support inquiries
• Legal authorities: If we're legally required to provide information (court orders, subpoenas, etc.)
• Business partners: Occasionally specialized shops we work with for specific services we don't handle in-house

That's it. No random third-party marketers, no data brokers. We keep it limited to what's necessary for providing quality service.

Yeah, we use cookies - not the chocolate chip kind, unfortunately.

Essential cookies: These keep the site functioning - remembering your preferences, keeping you logged in if you have an account, basic stuff.

Analytics cookies: We use these to see which pages people visit, how long they stick around, where traffic comes from. Helps us understand what's working and what's not. We use Google Analytics for this.

What we don't do: Track you across other websites, build detailed profiles for ad targeting, or sell browsing data.

You can adjust your browser settings to block cookies if you want, though some features might not work as smoothly. Check out the cookie consent panel below to manage preferences.

Under Canadian privacy laws (PIPEDA and provincial regulations), you've got rights:

• Access: You can ask to see what personal info we have on you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: You can request we delete your info (though we might need to keep some records for legal/warranty reasons)
• Opt-out: Don't wanna receive service reminders or promotional emails? Just tell us
• Complaints: If you think we've mishandled your info, you can file a complaint with the Privacy Commissioner

To exercise any of these rights, just reach out - email, phone, or stop by. We'll get it sorted within a reasonable timeframe (usually within 30 days).

Contact for privacy stuff: service@krytharionempire.info or call (604) 555-8739

We don't keep stuff forever - that'd be a mess. Here's our general approach:

• Active customer records: As long as you're coming in for service, we maintain your full history
• Inactive customers: If we haven't seen you in 7 years, we'll typically archive or delete non-essential info
• Financial records: Tax law requires we keep invoices and payment records for 7 years
• Warranty documentation: Kept for the warranty period plus a bit extra (usually manufacturer requirement)
• Website analytics: Usually retained for 26 months, then auto-deleted

If you want us to delete your info sooner, just ask - we'll do it if there's no legal reason we need to keep it.

Technology changes, laws change, our business evolves - so this privacy policy might need updates from time to time.

When we make changes, we'll update the date at the top of this page. For major changes that significantly affect how we handle your data, we'll try to notify you directly (email or notice at the shop).

It's worth checking back occasionally if you're curious, though honestly we're not planning any dramatic shifts in how we approach privacy.

If something in here doesn't make sense, or you've got questions about how we handle your information, don't hesitate to reach out. We'd rather answer questions than have you worried about your privacy.